Returns & Complaints
Last updated: June 2026
We want you to be happy with every order. Below we explain our withdrawal and returns rules. This document is informational and requires final legal review before publication.
Right of withdrawal
As a consumer you have the right to withdraw from the contract within 14 days of receiving your order, without giving a reason. To do so, let us know of your decision at orders.coffeerain@gmail.com.
Condition of returned goods
Returned coffee should be intact and in its original, sealed packaging. For hygiene reasons we cannot accept opened packages once they have been unsealed after delivery.
How to return
Once you report a return, we'll send you instructions for shipping the parcel back. Please pack the product securely. Return shipping costs are borne by the buyer unless agreed otherwise.
Refunds
We refund within 14 days of receiving the return or proof of dispatch — using the same payment method used for the purchase.
Complaints
If a product arrives damaged or defective, contact us at orders.coffeerain@gmail.com. We handle complaints within 14 days.